FAQ


The below shipping estimates are on top of print times.

UK 1-3 business days
No tracking available

EU 3-6 business days
No tracking available

USA 4-8 business days
Partial tracking on apparel items only
All other items shipped untracked

Can I cancel an order before it is shipped?

It is possible to cancel an order before it has been shipped and not face any charges. But, you need to be quick! 

Get in touch with our support team as soon as you know you want to cancel. If it's still in the print queue we'll cancel it and refund you, no bother at all.

What do I do if an order arrives damaged?

If an order arrives damaged, we’re happy to send a replacement. Please send photos of the damage to sassandtees@gmail.com, stating the order number, and we’ll take it from there.

We are happy to refund or replace an order if there is a quality issue, or if an item is lost in the mail.

Unfortunately we are not able to accept returns for any other reason. This is because our products are custom-made, print-on-demand items. 

Do you offer tracked delivery?

Tracking is not available for any orders. 

UK: Royal Mail standard delivery
Europe & Rest of World: International standard delivery. Local services (e.g. Deutsche Post, Correos, La Poste).

What do I do if an order hasn’t arrived?

  • Do also check with your local post office and/or your neighbours, as often this is where 'lost' orders seem to end up!
  • At peak times (like around Christmas and other holidays), please do allow a little longer for your order to arrive. The postman needs a holiday too :)